Guarantee & Warranty Information
New System QuoteOur competitors offer some sort of warranty to cover manufacturing defects, but only Pet Stop® offers UltraCare! This exclusive warranty goes above industry standards by offering not only a lifetime warranty against manufacturing defects, but also protection against accidental damage.
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Limited Lifetime Warranty (Receivers & Transmitters)
Pet Stop of the Big Bend will replace a broken or malfunctioning Receiver or Transmitter with a brand new one free of charge for 2 years from the date of purchase.
After 2 years there is a $129 replacement fee which includes tax and shipping costs.
The new replacement component will have a full 2 year manufacturer warranty that begins when you receive it. When that expires the process repeats with the Limited Lifetime Warranty.
Contact us if you have questions.
Lifetime Replacement Warranty for Lightning Damage & Zapp Alert®
Perimeter® Technologies & Pet Stop® Brand transmitters are covered under this unique “Lifetime” parts guarantee! If lightning strikes and damages your transmitter, simply notify us and we will make arrangements to get you a new one and retrieve the damaged unit (labor charges may apply.)
Zapp Alert® is an audible and visual warning system alerts you if a surge occurs in the transmitter. This feature is a Pet Stop® exclusive that will help protect your pet by letting you know immediately when your system is down.
This warranty does not cover damage to the wire around the yard. Normal repair charges will apply to finding and repairing wire breaks due to lightning.
Stabilitemp
Perimeter® Technologies & Pet Stop® designed their transmitters to withstand temperature extremes found in most garages and basements, where the transmitter is sometimes installed. Not all pet-fence systems incorporate this important feature. It’s just one more way they go above and beyond to ensure your pet’s safety.
Containment Guarantee
Pet Stop of the Big Bend guarantees that our systems will contain your dog(s) assuming (1) they are installed by us, (2) they are operated and maintained as we instruct, and (3) you notify us when any problem occurs so we can quickly diagnose and resolve the issue.
There are many factors that are out of our control and only you can provide us with the information we need to help you ensure there are no escape issues. We guarantee that the Pet Stop® EcoLite™HO receiver will stop any dog with the right combination of settings or we will refund your full purchase price.
If your dog displays a need for a stronger correction or some other combination of settings than the PCC200 receiver is capable of delivering, Pet Stop of the Big Bend will offer you the upgrade option to the EcoLite™HO receiver that will do the job for the most stubborn of dogs.
No matter how old your PCC200 receiver is we will give you full trade-in credit and you pay the $200 difference in price plus $50 for the Diagnostic Charging Base if this will be your first EcoLite receiver.
Regardless of the Pet Stop® system you choose our containment guarantee applies covers any situation.
If you have a Perimeter Technologies® System the following terms apply:
- Containment Guarantee with Perimeter® Technologies System Only. (If a stronger or extended correction is needed to contain a stubborn dog, that can only be achieved by upgrading to a different receiver collar or a system that provides these options, Pet Stop of the Big Bend gives you the option to upgrade to the EcoLite HO system for $250.)
Any Layout
Each of our systems include containment for up to one acre with any layout you choose. This means that we will install the wire where we can safely operate our wire trencher (see video) to establish containment boundaries.
If excessive hand digging or manual placement of wire is necessary (more than 20 linear feet) to accomplish your layout request, our technician will evaluate the additional time required and give you a cost for this additional labor and you can decide if you want to proceed or simplify the design.
Unlimited On-Site Follow-up Training Guarantee
Hidden Fence of Minnesota always does the first initial training session onsite with you and your dog after the system has been installed.
The GentleSteps Training™ process is so easy that children can help with the process. Once we have completed this initial session you will know exactly what to do to continue the process of helping your dog(s) get accustomed to the new boundary.
We know that occasionally a dog may get startled by a higher level correction, or in some cases a dog will need a higher correction than what a specific receiver is delivering. In either case, or any other odd situation that occurs that requires onsite assistance, we guarantee that we will return as necessary at no charge to help resolve these issues.
There is no limit to the number of visits, however we fully expect you will contact us within the first 15 days for assistance if you are having challenges. We do whatever is required to solve any problem.
We make it very easy for you to contact us by phone, text or email, to get the assistance you need. We also provide an online form on our website that you can fill out and submit to us. You will receive immediate confirmation by email that your request has been received, and we are instantly notified by email that you need assistance.
We monitor this dedicated email regularly and respond very quickly by phone, text, or email depending on your preference. In most cases we can resolve most issues over the phone, via email, or by text message depending on your preference.
The reason that we only need to do one initial session is very simple, our systems are 100% adjustable by you, thereby eliminating the requirement of paying for an executive dog walker who controls the programming of the receiver. Our systems enable you to gradually increase the correction stimulus as you see fit until your dog has a healthy respect for the boundary.
We also want to point out that we have several video clips on our website that can be very helpful to answer questions quickly when we are not available, particularly on holidays or after business hours.
One Year Money Back Guarantee
In order to provide you with a 100% risk free opportunity and put a Hidden Fence to the test with your dog(s) to make sure it is the best solution for containment, we offer you a full One Year Money Back Guarantee giving us the opportunity to prove it to you.
All we ask is that you stay in communication with us when a problem arises and allow us the opportunity to resolve the issue.
If we are not able to accomplish this to your satisfaction we will refund 100% of your payment for the system and send a representative to recover the equipment and disable the wire.
If we do not hear from you about any problems or you choose not to allow us to help resolve the issue and then you request a refund, we will evaluate your situation and come up with a resolution that is fair and equitable.
Driveway Crossing
Regardless of the type of driveway you have, we simply use our concrete saw to clean out a natural expansion joint and insert the wire 2″ deep and re-cover with material that came out of the joint.
If your driveway has no joints we will make a fresh clean cut where you instruct us to and seal it if necessary.
Sprinkler Guarantee
If we damage a sprinkler head, water line, or control wire as a result of installing your hidden fence system we will fix it at our expense or pay a reputable company of our choice to repair the damage in a prompt time frame. This applies to professional name brand equipment such as Rain Bird®, Toro, & Hunter Industries systems.
We expect you to notify us as soon as you discover a problem so that we can take action to resolve it.
Lowest Price Guarantee – We will not be undersold!
Our published prices are lower than any of our competitors non-published price sheets for comparable systems, features, and guarantees.
If you receive a lower written price quote from any competitor for their premium system installed including advanced features, Hidden Fence of Minnesota will Beat their price with our Pet Stop® EcoLite™ HO system by $100 plus give you features they don’t offer.
We will beat any competitors basic system installed price by $50 using our Pet Stop® PCC200 Pro system with comparable features and guarantees.
To be fair all we ask is that you email details or a copy of their quote so we can do a true side by side comparison.
Buried Wire Guarantee
We use the highest quality 14 gauge stranded direct burial grade wire available. It is professionally trenched in on average of 4” deep. Our proprietary machines cut an incision into your turf with a custom knife that feeds the wire behind it automatically. In thick healthy turf, most people have a difficult time locating where the cut is after we are done. The flags and tire tracks from our machine are usually the only visual clues as to the location of the wire.
A common misconception is that the gauge of the copper is somehow a factor in the longevity of the system. This is a myth perpetrated by companies that want to charge more money for heavier gauge wire (16 & 14). The reality is that copper will begin to deteriorate and eventually break as soon it is exposed to the elements due to a breakage or damage to the casing around the copper wire.
The 18 and 14 gauge that we offer comes with identical 45 mil casing that is extremely durable and will provide many years of uninterrupted service. 14 gauge copper wire costs more but provides no additional benefits to the longevity of your system. Because of this we do not encourage the upgrade, but we do offer it for an additional cost if you prefer this option.
We are so confident in our installation process and the materials we use that we provide a peace of mind 3 year guarantee on the buried wire for installation defects. We also offer optional extended warranty protection packages for an additional cost.
Interest Free Financing
We have been told that our “in house” interest free financing is one of the best services we offer. There is no application or credit check process involved. Simply tell us you want to do the interest free financing and we will work out the details with you that work for your budget.
Example…$1,275 system price, you pay $475 the day of installation and then you will pay $100 per month for 8 months to pay off the balance.
We will finance any price package and all we ask is that you pay it off within 8 months if possible. We will work with other situations on an individual basis depending on the circumstances.
